FAQ

- MADE IN THE USA?

Yes, Toaster's Treats are made right here in the USA with 100% quality American ingredients.

- WHAT IS THE SHELF LIFE OF YOUR HAND-CRAFTED TREATS?

Our Hand-Crafted treats are baked fresh to order and have a best by date of 3 months from shipment. Because our treats are preservative-free we recommend refrigeration for the longest lasting freshness for your furbaby.

    - WHAT IS BUY A BAG GIVE A BAG?

    When you are treating your dog with Toaster's Treats you are treating a shelter dog too. For every bag of Toaster's Treats purchased we donate a bag to an animal shelter at no additional effort or cost to you. WHY? Because we believe that no matter their circumstance, every dog deserves safe, all-natural treats.

    - DO YOU HAVE ALLERGY FRIENDLY OPTIONS?

    We do! Our Sunflower Flax in both our Contemporary and Hand-Crafted styles are peanut and egg free.

    - DO YOU HAVE VEGAN OR VEGETARIAN OPTIONS?

    Yes, we do! All of our treats are vegetarian-friendly and our Contemporary Sunflower Flax treats that are coming in January 2022 are vegan-friendly.

    - RETURN POLICY

    We provide a 100% satisfaction money-back guarantee. If you're not satisfied with your order for any reason within 7 days, contact us for a full refund minus the shipping cost. We only ask that you give us an explanation for your dissatisfaction so we can make sure it doesn't happen again. Please note that we are unable to accept returns from outside the contiguous United States or returns on bulk orders. Thank you.

    - CONTACT INFORMATION

    Please allow up to 48 hours for email response, thank you.

    - WHAT DOES IT MEAN BY SMALL BATCHES FOR HAND-CRAFTED TREATS?

    • Toaster's Treats makes small batches of Hand-Crafted baked goodness created using traditional baking methods to provide your pup with our signature crunchy but soft texture.
    • Every Hand-Crafted order is made fresh and shipped within 48 hours or less after they are baked.

    - SUBSCRIPTION

    Yes, we offer subscriptions, and we highly recommend it.

    • Not only do you have the peace of mind of a regular, fresh shipment, you are rewarded with big savings for being a Toaster's Treats Family Subscriber! 
    • Bonus! Your monthly subscription turns into a monthly sponsorship for dogs in need at no extra cost or effort to you.
    • Coming January 2022 - Build your own subscription where you can mix and match treats to build the subscription that is just right for you and your pup.

    - SUBSCRIPTION RENEWAL 

    • After your first shipment, your subscription will fall into our renewal cycle which starts on the 1st of the month and you can expect to receive your renewal by the 15th.
    • For orders placed between the 1st-15th, your subscription will renew on the 1st of the following month.
      • Example, if you place your subscription order on January 3rd, your subscription will renew February 1st.
    • For orders placed between the 16th-31st, your subscription will renew on the 1st of the second month. 
      • Example: if you place your subscription order on January 25th, your subscription will renew March 1st.

      - SUBSCRIPTION CANCELATION POLICY: 

      • Cancel any subscription program at least 3 days before your scheduled renewal date to avoid being charged.

      - HOW DOES SHIPPING WORK?

      Economy Shipping is available at discounted flat rates of $5.99, $7.99, and $9.99 per order based on weight, please allow 5-8 business days from shipment.

      Expedited shipping is available at an additional charge.

      - HOW DO I GET FREE SHIPPING?

      Free or credited shipping currently does not apply outside the contiguous United States.

      *Purchases equaling $49 or more before tax receive credit for free standard shipping. 

      *Cannot be combined with other promotions 

      You can also earn free shipping through Toaster's Pack Rewards

      - WHY DON'T HAND-CRAFTED AND CONTEMPORARY TREATS SHIP AT THE SAME TIME?

      Our Hand-Crafted treats are made to order in small batches by hand from start to finish using old fashioned baking techniques, so they do take longer to produce and therefore typically ship at a later date than our Contemporary Style treats.